Terms and Conditions

1. The Service operates under the Internet address Superlikes.co.uk (https://superlikes.co.uk) and is an intermediary platform between the Customer and third parties for marketing campaigns on social networking sites (hereinafter referred to in these Regulations as the ‘Service’).

1.1 The owner and administrator of the Service is the company – VVES Sp. z o. o. with its registered office in Katowice, at: Uniwersytecka 13, 40-007 Katowice, Poland, entered in the Register of Entrepreneurs of the National Court Register, kept by the District Court of Katowice – Wschód in Katowice, VIII Economic Department of the National Court Register, under KRS number: 0001137605, having NIP number: 9542879134, REGON number: 540152128.

2. Use of the Service means any form of interaction with the Superlikes.co.uk platform, including in particular placing orders under the terms of these Regulations.

2.1 Use of the Service implies acceptance of these Terms and Conditions and an obligation to comply with their principles.

2.2 ‘Customer’ is understood to mean any person using the Service within the meaning of Paragraph I of the Regulations.

2.3 ‘Operator’ or ‘Third Party Company’ or ‘Third Party Company’ means an entity completely independent of the Website, which actually deals with providing services consisting in increasing the number of fans, likes, followers, views, subscriptions and other similar.

2.4 Use of the Website requires a working PC or phone, a web browser, JavaScript and acceptance of cookies.

2.5 The Service only provides intermediation services for the conclusion of campaign orders with third parties on behalf of the Customer.

5. The Client wishing to use the Website’s Services must be an adult as defined by Polish law (at least 18 years of age) having full legal capacity or be at least 13 years of age and have the consent of a parent or legal guardian. Customers using the Service who are at least 13 years of age declare that they have the consent referred to in the previous sentence and will present it to the Administrator upon request. The use of the Service by persons who are under 13 years of age is prohibited, and the Administrator has the right to refuse to provide services in the event of reasonable doubt as to the age of the Customer.

Registration

1. Registration on the Website takes place via a login link sent to the e-mail address provided by the Customer. The Customer has to protect the received login links and not to make them available to third parties.

2. Registration on the Website requires verification of the correctness of the e-mail address entered in the registration form.

3. Registration implies acceptance of these Terms and Conditions as they stand at the time of registration.

4. Registration on the site is voluntary. The customer may, at any time, resign from receiving the information referred to in points. 4.1-4.3, without affecting the ability to use the services of the Service.

4.1 The Customer may at any time withdraw his/her consent to receive commercial information referred to in the Act of 18 July 2002 on provision of electronic services and the Act of 16 July 2004. Telecommunications Law.

4.2 The Customer may at any time opt out of receiving information about updates or new services offered by the Website.

4.3 The Customer may, at any time, opt out of receiving information about promotions, discount codes or other special offers available on the Website.

4.4 The cancellation referred to in points. 4.1-4.3, may be done by sending back a message via the contact form available at https://superlikes.co.uk/contact/.

Protection and security of personal data

1 The administrator of the personal data collected through the Service is the company VVES Sp. z o.o. with its registered office in Katowice (40-007) at Uniwersytecka 13, with the assigned NIP: 9542879134, REGON: 540152128 and KRS: 0001137605.

1.1 The protection of personal data takes place in accordance with the requirements of generally applicable legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data (RODO).

1.2 The Administrator respects the right to privacy and ensures the security of Customer data. For this purpose, among other things, a secure communication encryption protocol (SSL) is used and personal data is stored on servers.

1.3 All personal data obtained by the Administrator through the activity of the Website are treated as confidential and are not visible to unauthorised persons.

2. By using the Website, the user simultaneously consents to the processing of his/her data.

3. The Administrator shall not be liable for the actions of third parties arising from the provision of login and/or login links by the user or the user’s omissions.

4. The data provided by the customer will be processed by the administrator in order to carry out the services offered by the Website and for the administrator’s justified needs under the law, in particular for marketing purposes provided by the administrator.

5. The User has the right to inspect the data he has entered, to process and correct them and to object to the processing of his personal data for marketing purposes.

6. The customer may request the removal of data from the database of the service without giving any reason. Such a request is tantamount to the termination of the customer’s account with the service and forfeiture of unused funds in the Money Box.

7. Further details relating to the Privacy Policy can be found here.

Liability

1. The Administrator declares that the Service is in no way affiliated with Instagram, Facebook, Youtube, Twitter / X, TikTok, Google, Spotify or their partners. All their logos visible on the service are their property and are used for information purposes.

2. The Administrator declares that he will make every effort to ensure the correct functioning of the Service. The Administrator shall not be held liable for any damage caused by the operation of the Service or the non-functioning of the Service.

3. the Service’s customer acknowledges, with all consequences, that the Service provides only intermediary services between the customer and external companies that provide services consisting in increasing the number of fans, likes, followers, views, subscriptions, and other similar services, and is not responsible for the actions of these companies.

4. The Customer undertakes to use the services of the Website in a manner consistent with applicable laws, social norms and good morals. It is forbidden to use the services for illegal purposes, violating the rights of third parties or good morals.

5. The Service carries out the order solely on the basis of data provided by the Customer. The Service does not verify the data provided in any way. If the Customer provides incorrect, incomplete or unreliable data, the Service is not responsible for the failure and ineffectiveness of the order. In such a situation, the Customer is not entitled to claim reimbursement of the remuneration paid for the order, because the Website also suffers financial damage as a result of the order.

6. The Customer must provide the Service with a valid link or profile name to the selected social network. The submitted content (profile, post, video) must be fully public to third parties so that the order processing operator can execute the order correctly.

7. The Customer acknowledges and accepts that the Service transmits data to the operator in accordance with the order placed and that the order data cannot be edited or cancelled after transmission to the above-mentioned operator. In such a situation, the Customer shall not be entitled to claim reimbursement of the remuneration paid for the order, as the Service also suffers financial damage as a result of the order.

8. In the event of a difference between the order placed and its final result, the Website is not responsible for the difference. At the justified request of the Customer, the Service is obliged to submit a document proving that the order was transferred to an external company in accordance with the order placed by the Customer.

9. The Site warrants that in the event of a situation referred to in paragraph 7, it will make every effort, including in particular contacting the operator, to obtain the final result of the order in accordance with the content of the order placed by the Customer.

10. The Customer acknowledges that the Service does not guarantee permanent and lasting effects of a campaign or promotion conducted by the operator.

11. The Administrator is not responsible for any damage caused by making the login and/or login links available to third parties and losses due to software errors, malicious software from outside, malicious software on the Client’s computer and any other random events.

12. The Administrator is not responsible for the way in which users use the marketing tools provided by the Website.

13. The Administrator is not responsible for comments left on the site by customers.

14. The administration has the right to close any account that has been inactive for more than 12 months.

15. The administration of the site does not have the possibility to revoke or remove the services obtained for the customer, any drops may be due to the customer’s choice of quality, the account maintained, organic reach or interference by third party programs.

16. Likes, views, comments, subscriptions or displays and other services obtained through the service may come from accounts from all over the world or may come from Polish users, depending on what is offered.

17. orders with incorrectly completed information such as incorrect name, incorrect link to a photo, film, song, etc. are not subject to refund and do not have to be completed and/or in such a situation the service is not obliged to complete the order within the statutory time given to the customer

18. The Administrator shall not be liable for failure to perform or improper performance of the service if it was caused by the occurrence of force majeure circumstances, understood as extraordinary, external and unpredictable events on which the Administrator had no influence.

Services and additional options

1. All prices displayed on the Website are final prices and include all applicable taxes and fees, in accordance with the company’s current tax status and applicable regulations in Poland.

2. The prices of the services on the Website depend on the options selected by the customer when purchasing them. All prices are transparent, precisely defined for a specific service and communicated to the Customer before their purchase. The final price of an order consists of the following factors: Base Price, Quality of Service, Lead Time, Premium Guarantee for the services provided and the incremental service.

3. By the term ‘Base price’ is meant: the price of the service in the lowest possible configuration, i.e. low quality without additional options, which are extra paid services.

4. By the term ‘Quality of service’ is meant the following distinction:

4.1 the ‘Low quality’ service (at the Base Price), which is a low quality service and consists of the fact that people who are liking or following etc. may have random names (users) do not have to have profile pictures and their profiles may be empty, moreover their accounts do not have to interact with the customer’s media channel. These accounts are without guarantee of operator permanence and are not subject to replenishment;

4.2 The ‘High Quality’ and/or ‘Premium’ service (paid for additionally, i.e. not included in the Base Price), which is a high-quality service whereby followers, etc. have their own profile picture, a completed profile and can interact with the profile; in addition, the service is subject to a 30-day completion guarantee from the operator. In the case of premium quality, in addition to the premium quality features, the service is geotargeted to the EU+ and/or US region.

5. The following distinction is understood to be made by the term ‘Lead time’:

5.1 the ‘Normal’ service (at the Base Price), by which the Service ensures its standard turnaround time for fulfilment, i.e. the handover of the order within 24 hours (in the case of increased order volumes, this may take up to 72 hours).

5.2 ‘Instant’ service (payable additionally, i.e. not included in the Base Price), by which the Service ensures that your order will be processed as a priority, with priority over other orders. This means that you can expect your order to be delivered within 10 minutes (by default it can take up to 72 hours).

6. By the term ‘Dripfeed’ it means the provision of a service (payable additionally, i.e. not included in the Base Price) by dividing an order into corresponding parts, with the result that the service thus provided is of better quality than the service provided in one go without splitting the order.

7. The term ‘Premium guarantee’ is understood to mean the provision of a service (payable additionally, i.e. not included in the Base Price) by providing an additional 30-day guarantee, after the 30-day protection period from the operator – in the case of high or premium quality. In the case of low quality services, this guarantee does not apply.

Payments

1 The following forms of payment are honoured on the website:

1.1 Payment by card – payment is made through the imoje payment system in real time; the order is realised after the order value is recorded on the Service’s account in the system.

2. The Administrator is not responsible for the proper functioning of payment systems.

3. Any complaints regarding the malfunctioning of payment systems should be reported directly to the aforementioned systems.

4. Order processing takes place immediately after payment is credited.

5. The invoice is issued automatically according to the data provided in the order.

5.1 The customer can download the invoice by going to the ‘Invoices’ tab in ‘My Account’.

5.2 The invoice is attached to the order confirmation e-mail.

5.3 Invoices are issued in accordance with Polish tax regulations.

5.4 The customer agrees to receive an invoice in electronic form, which will be sent to the e-mail address indicated and available on the website.

E-wallet

The Superlikes.co.uk service offers its customers the possibility of using a Virtual Wallet. It is a discount system that allows you to collect and use discounts for the purchase of services offered exclusively by the service.

Recharge discount

Each time the E-wallet is recharged, the Customer can receive an additional promotional discount. This discount will automatically be added to the E-wallet balance. Detailed terms and conditions of the discounts, including their amounts, are available on the E-wallet website after logging in to the Service.

Discount for making a purchase

For each correctly placed and paid order on the Website, the Customer may receive an additional promotional discount. This discount will be automatically added to the E-wallet balance.

Rules for the use of discounts:

1. Discounts accumulated in the E-wallet can only be used to reduce the price of future purchases of services offered by the Superlikes.co.uk Service.

2. Accumulated discounts are not subject to exchange for cash and cannot be transferred to other users.

3. Discounts in E-wallet are not a form of electronic money and are not subject to the regulations of the Act on payment services and the Act on prevention of money laundering and terrorist financing.

4. The E-wallet balance cannot be negative. Discounts can only be deducted from the purchase price up to the available balance.

5. Discounts accumulated in E-wallet are valid for a period of 12 months from the date of the last transaction (receipt or use of a discount). After this period, unused discounts may expire, of which the Customer will be informed 30 days in advance.

Complaints

1. Each customer has the right to lodge a complaint regarding the services offered by the Service.

2. Complaints are handled by the administration of the Service.

3. Complaints regarding ordered services may be submitted via the contact form on the website https://superlikes.co.uk/contact/ within 14 days from the date of the event justifying the return. A complaint should include, in particular, the following data: Customer’s name, order number, date of order, reason for complaint, Customer’s contact details.

4. Complaints submitted by the User will be considered within 14 days of their submission.

5. Resolution of complaints will be sent electronically to the e-mail address provided by the Customer.

6. The customer has the right to appeal against the outcome of the complaint, which must be submitted in writing and sent by post to the above-mentioned address of the owner and administrator of the service within 14 days of receipt of the response to the complaint.

7. The customer has no right of complaint when:

7.1 Voluntarily removes and thereby disrupts the operation of services provided by the operator via Superlikes.co.uk

7.2 As a result of error or ignorance, placed an order incorrectly, or did not comply with the regulations.

8. Complaints concerning the operation of the service should be reported via the contact form available at https://superlikes.co.uk/contact/ within 7 days from the date of the event justifying the notification.

Copyright

1. All photographs, their descriptions and other visual or textual materials published on the Website are the property of the Administrator.

2. It is forbidden to reproduce and distribute in any form the materials specified in item 1 above without the prior written consent of the Administrator.

Withdrawal from an agreement

1. Pursuant to the Consumer Rights Act of 30 May 2014, a customer entering into a distance contract has the right to withdraw from the contract without giving any reason within 14 days from the date of conclusion of the contract or from the date of delivery of the services. To exercise the right of withdrawal, the customer should send a message using the form available at https://superlikes.co.uk/contact/, providing the following information: contact details, e-mail address, statement of withdrawal, date of purchase and payment, name of the service purchased and its price (including any discount).

2. The right of withdrawal without stating a reason does not apply to contracts for the supply of digital content which is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiry of the withdrawal period and after the consumer has been informed of the loss of the right of withdrawal.

Final statements

1. The Administrator reserves the right to change the Terms and Conditions. Before placing an order the user should read and accept the current wording of the regulations. Using the services after the introduction of changes to the regulations means acceptance of their new wording.

2. In the event of violation of the provisions of the rules of procedure by the customer, in particular with regard to the protection of personal data or confidentiality rules, the administrator may delete the customer’s account irrevocably.

3. In the event that any provision of these terms and conditions is declared invalid or ineffective by a valid court decision, the remaining provisions shall remain in force and continue to apply to the parties.

4. These terms and conditions are the property of the administrator of Superlikes.co.uk, who reserves the right to copy and modify its content. Copying or modification of the regulations by other entities requires the consent of the administrator.

5. These rules are governed by Polish law. Any disputes arising from the provisions of these terms of service shall be settled by the court having jurisdiction over the registered office of the owner of the service, unless the applicable law provides otherwise.